Delivery and payment terms
Delivery and payment terms - Valid from 15.11.2022.
General information about the online shop
VALCO products are sold by Valco Oy, Finland (business ID 2919697-5, VAT number FI29196975). We sell and ship products (almost) everywhere in the world. The prices of Valco's own products include taxes and delivery charges. Products supplied by third parties may be subject to a separate delivery charge, which will be added at checkout.
Prices do not include possible customs duties, import charges or other unforeseen additional costs unknown to us that exist in third world countries such as Switzerland and Norway.
Products are ordered via our website www.valco.fi or through other company channels. The technical implementation of the service is provided by the Canadian company Shopify. Valco Ltd is not responsible for errors caused by the shopify platform.
Orders will be confirmed by e-mail with details of the order, including price, products and delivery charges. To receive an order confirmation, a valid email address must be provided with the order.
Payment methods include at least the most common credit cards, Paypal, Finnish online banks, invoice, instalments and probably something else we forgot.
In principle, we try to accept all legal tender except Venezuelan Bolivars. We do not trust their money. If you live somewhere other than Finland and one of your favourite payment methods is not available, please contact our customer service (firstname.lastname@example.org) and we will see if we can add a payment method such as squirrel skins, payment in kind or another payment method used around the world.
Delivery method and shipping costs
Delivery costs include postage and packing to your home country. Delivery charges are shown at the time of ordering. There are no separate delivery charges for all products. Depending on the size of the order and the product, we deliver by parcel post or letter. Please note that you will not be able to track a letter with a tracking number.
We didn't bother to calculate shipping costs to every fucking country, so prices are fixed and free within Europe. Items are sent by UPS, DHL or the best possible alternative, such as trained pigeons. Except in Bolivia, where we have an agreement with Pablo, who delivers our packages with his faithful donkey Mañana.
We aim to deliver every order within two days of purchase. We don't know exactly how long it will take to deliver the package to your cabin in the Moruroa Atoll. If delivery has taken longer than three weeks, please contact us.
Exchange and return policy
You have a statutory 14-day right to return your product. The return period expires within 14 days from the date of receipt of the shipment. As letter deliveries cannot be tracked, they are deemed to have been received within 3 days of dispatch. If for any reason the shipment has not arrived, the subscriber should contact Customer Service. A complaint must be made to the Post Office immediately in the event of a defect in the goods in transit.
Note! The right of return applies only to clean, unused and resaleable products in their original packaging.
For returns, please always contact our customer service at email@example.com or via this form and we will take care of your problem. Note! We do not have a call centre.
Warranty HelpIn Finland
You can only send your headset for warranty service via the Post Office (even if you ordered via Matkahuolto). Please pack your shipment carefully and include a note with the problem and WHO is returning it.
All returns in Finland via the Post Office service point. Write the return code 652876 / Valco Oy on the top of the parcel and take it to the nearest post office.
Nothing else, the post office will know where it's going.
THIS IS THE WAY TO GO FOR WARRANTY SERVICE OR WARRANTY EXCHANGES. REPAIR PACKAGES DO NOT USE THE RETURN CODE!
Please contact our customer service team at firstname.lastname@example.org for country-specific instructions on how to return your product.
Service postal address (don't come knocking)
Customer service contact details:
Valco Oy reserves the right to make changes. Valco Ltd reserves the right to make changes without notice.