The waiting time for service, i.e. if you send your headphones in for service, you will get them back in an estimated time:10.10. - 14.10.
The service package includes sending the repaired headphones back to the customer. The headphones must be sent to the service centre at your own expense.
Are your headphones an older model? Is the warranty no longer valid? Did you break them yourself in a drunken state and are too embarrassed to send them to us for repair? Don't worry! Here at Valco, we do not appreciate headphone waste. If your headphones got crushed under your rear end or eaten by your dog, send them to us for repair.
Just purchase this package and send your headphones to us, we will repair your broken headphones and return them to you in one piece. The package includes repair, spare parts, and return shipment to you.
This service package includes everything that a standard warranty does not cover. In other words, if the warranty period has expired or you broke the headphones yourself. If your spouse broke them while you were in your own world and not listening, send your headphones to us. If you ran over your headphones, send them to us. If the battery went kaput when you tried to charge your headphones with an electric car charger, send them to us.
This applies only to VMK25, VMK20, and VMK19 headphone models sold by Valco or its retailers.
Note! The headphones must be repairable in some way! If at least half of the parts cannot be used, they are deemed irreparable. If you are unsure whether your headphones can be repaired, ask our customer service at email@example.com
What the price includes:
- Repair of VMK19 or VMK20 headphones
- Replacement of a broken battery (if necessary)
- Necessary spare parts
- Shipment back to you
What the price does NOT include:
- Shipment to Valco
1. Buy this product and package the headphones
Then pack your headphones carefully, but sensibly. Honestly, when 100 packages come in a day, it's no laughing matter to open one of those service kits sealed with glue, tape and concrete.
It would also be nice if the headphones to be repaired no longer contained, for example, faeces, vomit or other excreta when they are sent to us.
Please include a note with the headphones that at least includes the service order number, return address, phone number and some description of the fault. We are not psychics.
2. Send the headphones to us at YOUR OWN EXPENSE.
87910 Linnantaus, Finland
Phone number: 040 626 0134
(This number does not accept calls)
NOTE! Please enter the recipient's e-mail address and phone number, otherwise the Post Office system will get confused and your parcel will end up in Timbuktu after six weeks of travelling between Turku and Paimio.
3. Send the headphones explicitly To
Postage from a Post Office shop or Post:
Please make sure that you do not select a collection point for your parcel, but that the delivery is to the Post Office.
Postal delivery to the Post Office online service:
First, select the appropriate size for your item. Then select: Delivery to Post Office